Kings Lodge Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds44
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-12-08
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the friendly atmosphere they encounter when arriving at the home. Staff create opportunities for residents to join in with social events and activities throughout the day. The team includes support staff from housekeeping and kitchen departments who contribute to the welcoming environment.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality62
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2022-12-08
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2022 inspection. This domain covers staff training, care planning, healthcare access, nutrition, and hydration. The home lists dementia as a specialism, which means inspectors expect to see dementia-specific training in place. No detail on training content, care plan review frequency, GP access arrangements, or food quality observations is recorded in the published summary. A Good rating here confirms that inspection standards were met across these areas.Is this home caring?
The Caring domain was rated Good at the November 2022 inspection. Inspectors must be satisfied that staff treat residents with dignity and respect, respond to individual needs, support independence, and maintain privacy for this rating to be awarded. The home improved from a previous Requires Improvement overall rating, and a Good for Caring suggests that the quality of staff interactions met the required standard. No specific inspector observations about staff behaviour, preferred names, pace of care, or response to distress are recorded in the published summary. No direct quotes from residents or relatives are available in the published text.Is the home responsive?
The Responsive domain was rated Good at the November 2022 inspection. This domain covers activities and social engagement, individualised care, complaints handling, and end-of-life care. The home supports adults with dementia, physical disabilities, and sensory impairments, which means a genuinely responsive home needs to offer activities adapted to varied levels of ability. No detail on the activity programme, individual engagement for people who cannot join groups, visiting arrangements, or complaints processes is recorded in the published summary.Is the home well-led?
The Well-led domain was rated Good at the November 2022 inspection. Named leaders are in post: Mrs Shabina Rai as registered manager and Mrs Tracy Lazell as nominated individual. The improvement from a previous Requires Improvement rating across the whole service is a meaningful signal that leadership has driven change rather than allowed problems to persist. A Good Well-led rating requires inspectors to be satisfied with governance systems, staff culture, learning from incidents, and accountability. No detail on manager tenure, staff survey findings, or specific governance arrangements is available in the published summary.
Source: CQC inspection report →
What the evidence base says
The home caters to residents with sensory impairments and physical disabilities, with nursing staff experienced in managing complex health conditions. They accept adults under 65 as well as older residents. Kings Lodge includes dementia care among its specialisms. The home accepts residents living with dementia alongside those with physical disabilities and sensory impairments. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kings Lodge Care Centre scored 74 out of 100. This reflects a home that has made real progress from a previous Requires Improvement rating to a Good across all five inspection domains, though the published report contains limited specific observations, quotes, or detailed examples to push the score higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the friendly atmosphere they encounter when arriving at the home. Staff create opportunities for residents to join in with social events and activities throughout the day. The team includes support staff from housekeeping and kitchen departments who contribute to the welcoming environment.
What inspectors have recorded
How it sits against good practice
Families considering Kings Lodge will want to ask detailed questions about care protocols and communication systems during their visit.
Worth a visit
Kings Lodge Care Centre, in West Byfleet, was rated Good across all five inspection domains at its most recent inspection in November 2022. Critically, this represents a genuine improvement from a previous Requires Improvement rating, which tells you the management team has addressed whatever concerns were identified before. Named leaders are in post, and all domains including safety, care, effectiveness, responsiveness, and leadership met inspection standards. The main uncertainty here is the level of published detail. The available inspection summary is brief, and many of the specific observations, direct quotes from residents and relatives, and concrete examples that would build real confidence are not recorded in the published text. Before visiting, prepare a list of specific questions: ask to see last week's actual staffing rota (not the template), ask what night staffing looks like for 44 beds, ask how the home has changed since the previous Requires Improvement rating, and observe how staff interact with residents in corridors and communal areas without prompting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Kings Lodge Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Kings Lodge Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Experienced nursing team supports complex health needs in West Byfleet
Compassionate Care in West Byfleet at Kings Lodge Care Centre
Kings Lodge Care Centre in West Byfleet provides care for adults with physical disabilities, sensory impairments and dementia. The home welcomes both younger adults under 65 and older residents who need nursing support. Healthcare professionals who visit regularly note the clinical expertise of the nursing team, particularly during end-of-life care.
Who they care for
The home caters to residents with sensory impairments and physical disabilities, with nursing staff experienced in managing complex health conditions. They accept adults under 65 as well as older residents.
Kings Lodge includes dementia care among its specialisms. The home accepts residents living with dementia alongside those with physical disabilities and sensory impairments.
“Families considering Kings Lodge will want to ask detailed questions about care protocols and communication systems during their visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kings Lodge Care Centre scored 74 out of 100. This reflects a home that has made real progress from a previous Requires Improvement rating to a Good across all five inspection domains, though the published report contains limited specific observations, quotes, or detailed examples to push the score higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the friendly atmosphere they encounter when arriving at the home. Staff create opportunities for residents to join in with social events and activities throughout the day. The team includes support staff from housekeeping and kitchen departments who contribute to the welcoming environment.
What inspectors have recorded
How it sits against good practice
Families considering Kings Lodge will want to ask detailed questions about care protocols and communication systems during their visit.
Worth a visit
Kings Lodge Care Centre, in West Byfleet, was rated Good across all five inspection domains at its most recent inspection in November 2022. Critically, this represents a genuine improvement from a previous Requires Improvement rating, which tells you the management team has addressed whatever concerns were identified before. Named leaders are in post, and all domains including safety, care, effectiveness, responsiveness, and leadership met inspection standards. The main uncertainty here is the level of published detail. The available inspection summary is brief, and many of the specific observations, direct quotes from residents and relatives, and concrete examples that would build real confidence are not recorded in the published text. Before visiting, prepare a list of specific questions: ask to see last week's actual staffing rota (not the template), ask what night staffing looks like for 44 beds, ask how the home has changed since the previous Requires Improvement rating, and observe how staff interact with residents in corridors and communal areas without prompting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Kings Lodge Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Kings Lodge Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Experienced nursing team supports complex health needs in West Byfleet
Compassionate Care in West Byfleet at Kings Lodge Care Centre
Kings Lodge Care Centre in West Byfleet provides care for adults with physical disabilities, sensory impairments and dementia. The home welcomes both younger adults under 65 and older residents who need nursing support. Healthcare professionals who visit regularly note the clinical expertise of the nursing team, particularly during end-of-life care.
Who they care for
The home caters to residents with sensory impairments and physical disabilities, with nursing staff experienced in managing complex health conditions. They accept adults under 65 as well as older residents.
Kings Lodge includes dementia care among its specialisms. The home accepts residents living with dementia alongside those with physical disabilities and sensory impairments.
The home & environment
The home maintains clean, pleasant surroundings that visitors appreciate. There's a garden area where residents can spend time outdoors. The activity programme includes various social events designed to keep residents engaged.
“Families considering Kings Lodge will want to ask detailed questions about care protocols and communication systems during their visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
